At Ayat by Erhan, we want our customers to be completely satisfied with their purchase. To ensure this, we have a limited return policy, since all our dresses are made to order and custom tailored to the customer size and measurements, they are made specific for the customer. Due to the dress not be able to be sold to anyone else we do not accept any returns. For the customers convenience we offer a 24 hours order cancellation window in place.

Please note that any customized dresses will be subject to a 20% restocking fee (if a return is approved), as these items are specially designed for one particular customer.

However, we take measures to prevent the need for returns in the first place by ensuring that all dresses are made to fit perfectly based on the accurate measurements provided by our customers.

If you wish to request for a return with a valid reason, please contact our customer support numbers or email us. We ask that you contact us before opening a case with a payment processor such as PayPal, Stripe, or Squareup, as we strive to resolve any issues as quickly and efficiently as possible. And doing so will not help you in your case.

To give consideration for your return request, we require your order number or proof of purchase. We value our customers and want to make sure that they are completely satisfied with their purchase, and we appreciate your understanding of our return policy.

Cancellation: If for any reason, the customer needs to cancel an order, it must be done within 24 hours of placing the order. After 24 hours, the order cannot be canceled because the dress is now in production, and the full payment will be retained.

Timelines: We require a minimum of 16 weeks to complete a custom bridal dress. Rush orders are not available. We are not responsible for any issues that arise due to late delivery caused by circumstances beyond our control.

Refunds & Return Shipping

We want our customers to be completely satisfied with their purchase, and we understand that there may be times when a return is necessary. To make the return process as smooth as possible, we have a return shipping policy in place.

If you need to return your product and your return is accepted, you will be responsible for paying the return shipping costs and any taxes associated with returning the item. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that your package is delivered to us. Please note that shipping costs are non-refundable, and if you receive a refund, the cost of shipping will be deducted from the refund.

To return your product, you will need to mail the order package to the original location where the shipment was sent to you. This address may be within the US or outside of the US, depending on where you live.

Once we receive your return, we will inspect it and send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 weeks.

We value our customers and want to make the return process as easy and convenient as possible. If you have any questions or concerns regarding our return shipping policy, please do not hesitate to contact us at our customer support numbers or email us at ayatbyerhan@gmail.com.